Refund policy
Returns
***Unfortunately, due to health and safety standards and regulations we cannot accept returns on opened skin care products.
No exchange or refunds on opened make up products.
WE can offer an exchange for the value of the skin care product within 30 DAYS of delivery date.
Please email us BEFORE returning any products to be eligible for a possible exchange :
info@goseechristybeauty.com
***If you are NOT a client, we may NOT offer refunds due to user error.
Some of the products are NOT for retail use AND to be used in conjunction with professional treatments. These products are specifically for clients to reorder. If you are NOT a client and purchasing the products for the first time, you do so at your OWN RISK and we reserve the right to NOT OFFER A REFUND. ***
However, if the product is unused, seal is unbroken, and within the 30 days from delivery date, you may request a refund/credit once products are returned (minus shipping fees).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please include tracking number for the returned items.
Several types of goods/services are exempt from being returned.
Additional non-returnable items:
Gift cards
Trial /Sample Kits
Make up
Make Up brushes
Online Consultations
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days .
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at christy@goseechristy.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please let us know within 7 days of receiving the item .
Please email us BEFORE returning any products to be eligible for a possible exchange :
Please include:
First and Last name
Order #
The product you would like to exchange and reason.
info@goseechristybeauty.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. ALWAYS email us the tracking code.
